Frequently asked questions (FAQ)
How do I set up an account, and why is a credit card required?
Accounts can be set up a couple of different ways. You can call into Customer Service 1-516-280-8300 Monday-Friday 9am-6pm and speak with any Customer Service Representative to set up an account. Or fill out the Request Info on our website and a customer service Representative will call you. A credit card is required to bill after the order is shipped out. Your card will be charged $5.00 once you set up the account to make sure that it is a valid card, and then it will be credited back on your card as soon as it’s validated. The only time your card will be charged after this would be for a payment on an order.
How to order a custom size.
You will need to order the next size bigger for the custom size ( i.e. 23”x23” print will need to be ordered under a 24”x24” print). The photograph will need to be sized as the custom size print, with a white border to fill the empty space for the size ordered.
What a bleed is and why we need it to go all the way to the edge of a file?
The bleed is needed to account for the trim area in products. Make sure your image files extend through the bleed area. The trim area could cut anywhere within the bleed so keep all text away from the bleed lines.
How to size a gallery wrap, or how to use the edge colors, and photo edges.
For a single image, the sides of your image will wrap around. For a 1.5 inch wrap, 2 inches from EACH side will be used as the wrap. If you need to add to your image and clone the edges, please add 4 inches to each side when making your template. For instance a 16×20 sized gallery wrap is going to need to be laid out as a 20×24 image, the first 2 inches and last 2 inches off of each side will wrap around. For a 2.5 inch gallery wrap the same instructions need to be followed, but the wrap measurements are 3 additional inches on each side. So your 16×20 is now 22×26.
What is your recommended color space?
SRGB, embed your files in this color space.
Calibration Information
Each monitor views a different color. You can calibrate your monitor to show how the print will print in the lab by downloading our free 8×10 calibration tests prints to see how they match to your monitor. These prints are located under Ordering tabs then click on Link to download Calibration Chart.
Resolution.
We recommend your files to be sent to us in resolution 300 dpi.
Is there a limit to characters in a file name?
Yes, 25 characters is the limit.
File types used for our ordering software.
The ordering software will only accept .jpg images.
The order will not go through if there are any special characters, these include: , ” ^ & * = | > ? ( ) ’ ~ [ ]
What are the differences in paper types?
Press Papers come in 100# Heavyweight Linen, 100# Heavyweight Watercolor, 100# Heavyweight Elite Lustre, 100# Heavyweight, 100# Text, 100# Text Elite Lustre, and 130# Cardstock.
Photo Papers come in E-Surface and Metallic.
What is the difference between lustre laminate and matte laminate?
The lustre laminate has sheen to it and the matte laminate is a flatter looking laminate.
What are the turnaround times for your products?
There are various turnaround times in the lab depending on the product. Please call customer service to get a better idea of when an order will ship prior to placing the order.
How should we save our files?
Save them as baseline standard jpg. in Photoshop.
What does minimum order mean and why we charge it?
Minimum order charges are applied to each order for lab production costs. If your order does not meet a $15.00 minimum we will automatically add $2.00 to the order.
What does the copyright on back of prints mean?
The first line has the order number listed, then the package number as it relates to the order form, the .jpg image name and the machine number that produced your print. The second line is the copyright, year and your studio name.